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Warranty Information

Frames

Frames and sunglasses have a 365-day manufacturer's warranty.  This warranty covers manufacturer defects such as paint flaws, metal discoloration, hinge breakage, etc. Every case is individually assessed by our Resolutions Department. To begin a warranty claim, please contact support@glassespros.com and include a digital photo of the issue.

This warranty does not cover accidental damage from handling, shipping or normal wear-and-tear.

Please note, a $25 service fee will be applied to all warranty claims.

We are not responsible for duties, brokerage fees, or return shipping expenses arising from manufacturer warranty claims. We will either repair or replace the product at the sole discretion of our lab.

 

Lenses

All prescription lenses & custom non-prescription lenses come with a 365 day warranty. This warranty only applies to polycarbonate, trivex or hi-index lenses. It covers scratches under normal wear & tear, crazing of coatings, and peeling.

1.5 Index plastic lenses are NOT covered by warranty.

In the case of a non-adapt progressive lens, there is a 30 day warranty.  Our staff will work with you to find a solution, whether it be a replacement, exchange or store credit.  

Please note, a $25 service fee will be applied to all warranty claims.