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Shipping Policy

 Estimated Timelines

 

*For frames required to be Special Ordered from Manufacturer, please allow for another 5-10 business days

If a mistake is made by our warehouse, technicians or shippers, we will incur all costs to fix the issue.  

 

SHIPPING RATES

Our standard shipping takes 3-5 business days to make it anywhere in the US and Canada. All orders can be tracked on the USPS or Canada Post websites.

Please know that all of our shipments do have insurance and handling. Our packages are valuable to us (and to you). To ensure that they get to you in time we require signatures on all of our packages and insurance on everything we send out.

We place an insurance fee on each order.

 

DISCLAIMERS

Delivery Times and Addresses

Please know that shipments need to be received during regular business hours and that these federal services will only deliver to addresses that allow for safe delivery. This means that if a package is returned due to an incorrect address, or an address the courier deems is undeliverable, additional shipping charges will apply (as we will need to ship out to you a second time).

 

Freight Forwarding

We do not deliver to freight forwarding addresses or services. All packages shipped outside of Canada and the USA may incur extra duty charges to the customer. We are not responsible for any delays, sales taxes, customs, duties or other taxes charged by the customs department. We apologize for any inconvenience caused by unforeseen custom delays and thank you for your order.

 

Processing Time

Processing times will vary depending upon availability of the product and the type of product ordered. Typically, specialty prescription lenses can take 4 to 10 business days.

 

How To Return

To begin your return please log into your account and start a help ticket with us. Once we are notified of your return, we can help guide the process. That said, returning an item is as simple as shipping back to us using your federal post service (either or USPS or Canada Post). Upon receiving the return in good order we will process a refund.

For returns please view our return policy to better understand restocking fees that may apply.