Please note: Orders once shipped can not be canceled and refunded before they are delivered. If you wish to cancel the order after it has been shipped, please wait for your order to be delivered and start the return process within 5 business days of receiving the package.
Please note: Orders once shipped can not be canceled and refunded before they are delivered. If you wish to cancel the order after it has been shipped, please wait for your order to be delivered and start the return process within 5 business days of receiving the package.
Please note that our guarantee applies to non-prescription frames only, which are specifically marked with the label. These frames will be delivered to your door in 5 business days or less, not including weekends or holidays. If you require prescription lenses, please expect additional processing and shipping time beyond our promise. In the event that you need a replacement frame quickly, our option is available to ensure your frame arrives in a timely manner. "
Processing times will vary depending upon availability of the product and the type of product ordered. Typically, specialty prescription lenses can take 4 to 10 business days.
Our standard shipping is free for all orders throughout USA. The expedited shipping option is not available at the moment. Most of the packages take around 3-5 business days to be delivered after being shipped out and can be tracked on the USPS or Canada Post websites.
Please know that shipments need to be received during regular business hours and that these federal services will only deliver to addresses that allow for safe delivery. This means that if a package is returned due to an incorrect address, or an address the courier deems is undeliverable, additional shipping charges may apply. Also, it may take up to 30 days for us to re-ship the package once that has been returned to the sender.
We do not deliver to freight forwarding addresses or services. All packages shipped outside of Canada and the USA may incur extra duty charges to the customer. We can not be held responsible for any delays, sales taxes, customs, duties or other taxes charged by the customs department. We apologize for any inconvenience caused by unforeseen custom delays.