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FAQs

GlassesPros.com is happy to help!  Use our FAQ section to get quick answers.

Ordering

Frames

Lenses - Prescriptions

Eyeware Care

Adjusting Your Frames

Payment and Insurance

International Orders

Shipping and Order Status



Ordering

Should I create an account or order as a guest?

Create an account, as there is no guest checkout feature.  An account will also allow you to track your order and checkout faster on your next purchase.

 

Will I be informed of my order’s progress?

Yes.  Emails will be sent at various stages of your order. Make sure to check your Spam/Junk Folder.  Add Support@glassespros.com to ensure updates reach your inbox.

 

I didn’t receive an email confirmation of my order.

After two business days, check your Inbox and Spam/Junk Folder.  You can always contact our live agents, email our support team Support@glassespros.com or call us at

 

How do I track my order?

Upon shipping your package, we will email your USPS or Canada Post tracking number.

 

Frames

Can I buy frames without lenses

Yes, you can purchase frames only without lenses.

 

How do I know what size frame I need?

There are a few ways to determine your frame size. You may be able to find your size numbers printed on the inside of your current eyeglass or sunglass frames. Or, you can get your size from your local sunglass or optical store by trying on a few pairs of frames.

 

May I try your glasses on at home before I buy them?

Not at this time. Please refer to our Return Policy

 

Can I order lenses only, without frames?

Absolutely!  In fact, we can arrange to have these new lenses installed into your current frames.  

 

Can you replace the lenses I have in my current frame?

Yes!  Here’s how to proceed.  On your order, make a special note that includes your frame model and measurements.

 

Lenses - Prescription Questions

What does single-vision mean?

Single-vision refers to corrective lens that aid in one field of vision, either near sighted or far sighted.  These lenses do not offer multiple viewing zone.

 

What is the difference between bi-focal and progressive lenses?

Bi-focal lenses offer two different viewing zones with a visible line to show where the zones start. The top part of the lens is used for far distance vision while the lower lens aids with reading and closer vision

Progressive Lenses are pretty much the exact same as bi-focal lenses but without the visual line separating the two zones. But they are constantly changing from far vision to near vision and everything in between.  The distinct advantage is that Progressive lenses are to provide more natural vision. Progressives are generally recommended over bi-focal lenses due to their adative ability.

 

What is pupillary distance (PD) and how do I measure mine?

Pupillary distance, also known as PD, is the distance between the middle of your two pupils in millimeters. Your PD is vital to the customization of your lens fabrication, as it determines your optical center.

Please ask your optometrist to include your PD on your prescription.

 

How do I know which lens material to choose?

Your lens material depends on what your individual prescription.

Plastic lenses are usually your best choice for lower prescriptions ranging from -2.00 to +2.00, as it gives you a lighter feel to your glasses.

Polycarbonate lenses are highly recommended for people that live an active lifestyle and for people under the age of 18. Polycarbonate lenses are highly impact resistant and are perfect for people with 1) prescriptions between +/- 2.00 to +/-4.00 or 2) people who want rimless or 3) semi-rimless frames. Higher prescriptions tend to be heavier and since this material is 35% thinner and lighter than normal plastic it would be the perfect fit for any high prescriptions

1.67 Hi-index lenses are thinner than plastic lenses and help to reduce the distortion and give better eyesight. This material are usually more prominent when used  by prescriptions of +/- 2.00 and higher but can be used by all.

 

Which lens coatings should I choose for my eyeglasses?

All of our lenses include scratch-resistant coating and also edge polishing, but we also provide different coating such as anti-reflection for an additional fee

Anti-reflective or AR are highly recommended as they greatly lower the glare on both sides of your lenses. They also help with lowering eye fatigue, as well as, aiding visibility in bright settings both indoor and outside.

Transition lenses act as both sunglasses and regular glasses, as they automatically lighten or darken depending on the current lighting. This is a very good choice for people who don't want to keep switching between wearing glasses and sunglasses.

UV Polarized lenses are basically prescription sunglasses, as this remain permanently dark no matter what the lighting conditions.

UV Protection is a clear coat that doesn’t change the color of your lenses, but instead, blocks the Sun's harmful UV rays. This coating is automatically included with polycarbonate or hi index lenses.

 

What is the difference between anti-reflective (AR) and anti-glare coatings?

There is literally no difference between these lenses, other than the name.  Both help reduce eye fatigue and glare on both sides of you lenses.

 

Why I am having trouble seeing clearly out of my progressive lenses?

Some first-time progressive users experience an adjustment period, simply due to your eyes and brain getting used to the new strength of vision.  While we can’t say exactly how long this adjustment period will be, most people adjust within 1-10 days. That said, if this problem persists, see your local eye care professional to ensure the prescription is correct.

 

Why won’t my Transition lenses change colors?

These lenses will only change color when they are exposed directly to UV rays. Possible factors affecting the change can be the amount of clouds or whether or not your windshield has a built in UV filter.

 

Eyewear Care

What is the proper way to clean and care for my eyewear?

How to clean your eyewear:

  • Clean your glasses by using warm water and a mild dish soap.

  • Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses.

  • A soft toothbrush can be used to wash away any grime around the nose pads. Be careful not to accidently scuff the lens.

  • Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses.

  • Avoid using any cleaners containing ammonia (such as Windex) or lotions (like some hand soaps), as these products could damage your lenses.

How to care for your eyewear:

  • Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.

  • Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface.

  • When not using your glasses, keep them in a case to avoid scratches.

Adjusting Your Frames

How do I adjust my glasses so that they fit better?

We adjust frames according to standard fits.  Most eyewear retailers will help you make adjustments free of charge, in person at their onsite location.

 

Payment & Insurance

What type of payment options do you offer?

PayPal, Visa, Mastercard, Visa Debit, AMEX, Discover

 

Can you direct bill my Insurance company?

Not at this time

 

International Orders

Do you ship internationally?

Yes! International customers are responsible for all taxes and duties.  We do not offer free shipping on International order.

Are there any additional fees associated with international shipping?

Yes. Please use the drop-menu we have provided to get an estimate on what your order will cost.

There is a shipping calculator that is located in the bottom left of the page that will automatically appear once you have added the item

 

Are there any international addresses that you can't ship to?

Yes. There are some countries that we cannot ship to because these countries have trade restrictions. If you do not see your country in the shipping rate drop-down menu on our shipping options page then we are unable to ship it to that location due to those restrictions at this time.

 

Shipping & Order Status

How long will it take to receive my order?

Please add 5-10 business days if your frame is Special Ordered by Manufacturer

 

Do you offer free shipping?

If you contact our sales team via the live chat they will give you more information on this subject.

 

How will I know if my item is on backorder?

All orders are constantly updated by our team and you are notified along the way.  Log into your account at any time to stay up to date on your order. Also, we notify you through email if your frame is backordered.