- If you wish to cancel your order, you must notify us within 24 hours of placing your order by sending an email to our customer support email address [email protected]. Once the order fulfillment process begins, it cannot be cancelled.
- If your order has not been shipped and the order fulfillment process has not yet begun, we will process your cancellation request and issue a full refund within 3-5 business days for non-prescription eyeglasses or sunglasses. Please note that prescription eyeglasses cannot be cancelled or refunded as they are custom-made to your prescription and frame. Should you want to cancel your prescription eyewear order, the lenses are non-refundable.
- If your order has already been shipped, you will need to wait until it is delivered to you, and then follow our return policy to initiate a return. Please note that prescription lenses cannot be refunded as they are custom-made to your prescription and frame.
- If we have to restock a product due to a cancellation request, you will be charged a restocking fee of 15% of the product price.
Please note that our cancellation policy applies to all orders, including both prescription and non-prescription eyewear. If you have any questions or concerns regarding our cancellation policy, please feel free to contact us at any time. Thank you for choosing our online optical store.